Crisp

About Crisp

Crisp is designed to streamline customer service operations for businesses, integrating an AI assistant that enhances team efficiency. With its unique AI model, Crisp enables rapid responses using previous conversation data, ensuring customers receive trustworthy answers promptly. Perfect for businesses looking to elevate their support experience.

Crisp offers competitive pricing with a free 14-day trial. Plans vary based on features like AI capabilities, shared inbox services, and marketing campaigns, allowing users to choose a subscription that best fits their needs. Upgrading unlocks advanced tools enhancing customer engagement and support automation.

Crisp features a user-friendly interface, designed for seamless navigation and interaction. Its layout supports easy access to key functions such as chat widget setup and ticketing, enhancing the overall user experience. With Crisp, customers can efficiently manage inquiries and services within one intuitive platform.

How Crisp works

Users of Crisp begin by signing up for a free trial, which allows them to access the platform and familiarize themselves with its features. After onboarding, they can easily integrate the chat widget into their website, set up chatbots, and utilize the shared inbox and ticketing system to manage customer interactions. The intuitive interface ensures that even those new to customer service software can start managing inquiries and providing support effortlessly. As users engage with the platform, Crisp's AI assistant analyzes previous conversations, offering quick, relevant answers and improving efficiency in customer support.

Key Features for Crisp

MagicReply AI Assistant

Crisp's MagicReply AI Assistant represents the core functionality of the platform, allowing seamless collaboration between AI and human agents. By utilizing advanced machine learning, it delivers personalized, trustworthy responses by analyzing past interactions, significantly elevating the efficiency of customer service teams.

Automated Conversation Summarization

Crisp provides automated conversation summarization, a feature that drastically improves agent efficiency. By automatically summarizing conversations, agents can quickly understand context and continue dialogues without wasting time reviewing chat logs, enhancing both response time and customer satisfaction.

Multichannel Support

Crisp supports multichannel interactions, allowing businesses to engage with customers across various platforms seamlessly. This feature ensures that customer queries can be managed from a single interface, driving enhanced support efficiency and improved customer experience.