Sobel
About Sobel
Sobel is a pioneering customer support platform designed for early-stage startups, enabling seamless communication through an embedded Messenger. This innovative feature allows teams to connect directly with users without leaving the product. By enhancing customer experience, Sobel helps teams build successful products.
Sobel offers a free entry plan with access to Messenger Widget, Knowledge Base, and Shared Inbox for 4 seats. Additional seats are $10 each. Currently in closed beta, early adopters can join the waitlist for discounts, making it an affordable solution for small teams seeking effective support.
Sobel boasts a user-friendly interface that enhances the customer support experience. Its clean layout ensures easy navigation through features like the Messenger, shared inbox, and knowledge base, making it simple for users to access necessary information and connect with support, fostering efficient interactions.
How Sobel works
To get started with Sobel, users join the waitlist and, upon access, set up their integrated Messenger widget. From there, they can manage conversations through a centralized inbox while utilizing the comprehensive knowledge base to provide information effectively. Sobel’s seamless integration allows users to respond quickly, ensuring efficient customer interactions and support.
Key Features for Sobel
Messenger Widget
The Messenger Widget is a distinctive feature of Sobel that integrates directly into your product, allowing customers to reach out for support without leaving the interface. This creates a smoother, uninterrupted user experience, making it easier for teams to assist users promptly and effectively.
Blazing-Fast Inbox
The Blazing-Fast Inbox from Sobel streamlines communication by prioritizing and assigning conversations within your team. This ensures that no customer inquiries are missed, ultimately enhancing response times and improving overall customer satisfaction, supporting efficient team collaboration.
Knowledge Base
Sobel's Knowledge Base provides users with curated content that helps answer frequently asked questions. By empowering customers to find answers themselves, this feature reduces support requests and increases efficiency, allowing your team to focus on more complex issues and enhancing user satisfaction.
You may also like:
