iGPT

About iGPT

iGPT is an enterprise-grade email intelligence API designed to solve a critical problem: AI's frequent failure to understand the complex, unstructured data within email communications. It acts as a secure and auditable gateway for AI agents and automated workflows to access, comprehend, and leverage the rich context buried in email threads and attachments. The product is built for developers and enterprises building agentic systems, sales intelligence platforms, customer success tools, and compliance solutions that require deep, real-time insight from communication data. Its core value proposition is delivering trusted, context-aware answers from messy email data through a single, unified API call. iGPT eliminates the traditional engineering heavy-lifting of parsing, chunking, indexing, and prompt tuning, offering instead a streamlined pipeline that handles retrieval, context shaping, and reasoning automatically. With its focus on end-to-end security, granular access controls, and comprehensive audit trails, iGPT enables businesses to deploy powerful AI agents confidently while maintaining strict compliance and data governance standards.

Features of iGPT

Unified Intelligence Endpoint

iGPT replaces complex multi-step retrieval processes with a single natural language API call. Instead of managing separate systems for parsing, vector storage, and prompt chaining, developers send one request. The API internally handles the entire pipeline—from deeply indexing emails and attachments to performing hybrid retrieval and optimizing context—returning a structured, cited response ready for reasoning or automation. This drastically reduces development time and maintenance overhead.

Real-Time Ingestion & Thread Reconstruction

The platform continuously and instantly indexes new messages and attachments as they arrive, ensuring AI agents always operate on the most current information. It goes beyond simple email fetching by automatically reconstructing full conversation threads across time, participants, and related attachments. This creates a coherent narrative from disparate messages, providing agents with the complete story rather than isolated data points, which is essential for accurate understanding.

Advanced Attachment Processing

iGPT seamlessly extracts text, data, and structural information from a wide range of document types embedded within emails, including PDFs, spreadsheets, and presentations. This processing is fully integrated, meaning the context from an attached project plan or contract is automatically made available for queries alongside the email body itself, creating a truly unified knowledge base from all communication content.

Enterprise-Grade Security & Audit

Built with strict compliance in mind, iGPT ensures zero data training, meaning customer data is never used to improve models. It employs OAuth-only processing with Role-Based Access Control (RBAC) and offers zero data retention by default, processing inferences in memory without storing inputs or outputs. Every action generates a full audit trail, providing complete transparency and ensuring data sovereignty remains under the customer's control.

Use Cases of iGPT

Sales & Deal Intelligence

Automate the extraction of critical insights from sales communications to monitor pipeline health. Agents powered by iGPT can identify key decisions, uncover stalled deals, track commitments, and analyze risks directly from email threads with clients, partners, and internal teams, providing real-time visibility into deal progression without manual review.

Task & Follow-Up Automation

Transform unstructured email conversations into structured, actionable tasks. Systems can use iGPT to automatically identify action items, assign owners, and set due dates from meeting summaries or ongoing project discussions. This is invaluable for customer success platforms, project management tools, and internal operations to ensure nothing falls through the cracks.

Audit & Compliance Monitoring

Enable proactive compliance by allowing automated agents to scan and analyze communication archives against regulatory or internal policy requirements. iGPT can help identify unauthorized information sharing, verify record-keeping completeness, and flag potential compliance risks by understanding the context of conversations and attachments at scale.

Cross-Source Insight Aggregation

Break down data silos by using iGPT as a unifying intelligence layer across different communication sources. An agent can query iGPT to pull together relevant information from email threads, attached reports, and spreadsheets to generate comprehensive summaries, prepare for meetings, or answer complex cross-functional questions without manual data gathering.

Frequently Asked Questions

How does iGPT handle data privacy and security?

iGPT is built on a foundation of enterprise-grade security principles. It guarantees zero data training, meaning your data is never used to train or improve any AI models. Processing is done with strict OAuth and RBAC enforcement, and by default, it employs zero data retention—each API request is processed in memory and not stored. Full audit trails are provided for complete transparency.

What is the "Context Engineering Framework (CEF)" mentioned?

The Context Engineering Framework (CEF) refers to iGPT's tiered system for optimizing how context is retrieved and shaped for your query. Different CEF tiers (like cef-1-normal) balance speed, cost, and depth of retrieval. This framework handles the complex work of selecting the most relevant information from your indexed data and formatting it optimally for the LLM, eliminating the need for manual prompt engineering.

Can iGPT process data from sources other than email?

Based on the provided context, iGPT is specifically architected as an email intelligence API, deeply integrating with email systems to index messages and attachments. Its core strength is turning email data into actionable context. The documentation suggests a "unified endpoint... across datasources," indicating potential for expansion, but its primary and most robust functionality is centered on email communication data.

What deployment options are available?

iGPT offers flexible deployment to meet different security and infrastructure needs. You can use the fully hosted Cloud service for quick setup, a Hybrid model where your data stays within your Virtual Private Cloud (VPC), or a Fully Private deployment on-premises or in your VPC for maximum control. This allows enterprises to choose the architecture that aligns with their data governance policies.