Open

About Open

Open is an AI-driven customer support platform designed to streamline and enhance support interactions. It efficiently resolves 60-80% of customer inquiries across phone, email, and web interfaces. Targeting businesses seeking to optimize support costs, Open empowers teams to focus on complex issues, improving overall service quality.

Open offers competitive pricing models that are 12X cheaper than traditional platforms like Zendesk. Each tier caters to businesses of various sizes, ensuring affordability and value. Upgrading grants access to advanced features, driving significant cost savings and improved customer interactions compared to standard solutions.

The user interface of Open is designed for seamless navigation and efficiency. With a multi-channel dashboard, users can manage inquiries effortlessly, while powerful features like AI-driven call intelligence enhance usability. Open's intuitive layout ensures a smooth browsing experience, making customer support management straightforward and efficient.

How Open works

Users start with an easy onboarding process, integrating their current systems with Open. Once set up, the AI platform begins analyzing support inquiries and resolves them autonomously. Users can monitor interactions through a unified dashboard and configure hand-offs to human agents for complex issues, ensuring all needs are efficiently met.

Key Features for Open

AI Support Agent

Open features a remarkable AI support agent capable of handling thousands of complex inquiries empathetically and efficiently. This unique functionality allows businesses to significantly reduce support costs while maintaining high-quality service, revolutionizing customer support practices.

Omni-channel Support

Open excels in providing omni-channel support, seamlessly integrating web, phone, and email inquiries into one platform. This key feature enhances user experience by allowing businesses to manage customer interactions from a single dashboard, ensuring consistency and efficiency in support delivery.

Human Escalation Process

The human escalation process at Open ensures that when AI encounters tough problems, it seamlessly hands off inquiries to human agents. This unique feature combines the efficiency of AI with the necessity for human empathy, guaranteeing comprehensive support solutions for all customer needs.