Twig
About Twig
Twig is an advanced AI assistant that streamlines customer support by providing instant issue resolution and support for agents 24/7. With innovative features like session memory and reliable data sourcing, Twig enhances the customer experience, allowing quick, accurate responses while assisting support teams efficiently.
Pricing plans for Twig include three tiers: Enterprise at $500/month, Premium at $1,500/month, and custom plans. Each tier offers unlimited support agents and CX team members, with escalating AI response limits and additional features. Upgrading enhances user capabilities for optimal customer service and support.
Twig offers a seamless user interface designed for easy navigation and efficient customer support management. With a clean layout and intuitive features, users can quickly access tools, customize AI responses, and analyze team performance, ensuring a productive experience tailored to their unique needs.
How Twig works
Users begin with onboarding, where they customize Twig to fit their needs by inputting private data sources and setting response preferences. Seamlessly navigating the platform, users can query the AI for instant answers, utilize built-in knowledge bases, and monitor analytics for optimal customer support strategies.
Key Features for Twig
Instant Issue Resolution
Twig's instant issue resolution feature empowers users to receive immediate answers to their inquiries, significantly reducing customer wait times. This core functionality enhances support efficiency and satisfaction, enabling agents to focus on more complex tasks, ultimately providing a superior customer experience.
Session Memory
Twig's session memory enables it to recall previous interactions, allowing for quicker, context-aware responses. This unique feature enhances the AI's understanding of user queries, leading to more personalized support experiences and further streamlining the customer service process for efficient resolution.
API Integration
Twig's API integration capability allows it to fetch user-specific data and take targeted actions seamlessly. This feature enhances the functionality of the AI assistant, enabling users to automate tasks and improve interaction quality while delivering precise information tailored to individual customer needs.
