AskLettie

About AskLettie

AskLettie is an innovative AI-driven tool designed to streamline tenant maintenance requests through WhatsApp. It empowers landlords and letting agents by automating 24/7 triage, allowing tenants to report issues at their convenience without the need for phone calls. With AskLettie, issues are logged and categorized automatically, creating a comprehensive audit trail that enhances compliance with regulations such as the upcoming Renters' Rights Act. This service not only saves landlords valuable time but also ensures that they are always compliant and organized. By leveraging advanced AI technology, AskLettie provides reliable, expert-level support, helping property managers focus on what truly matters: renting properties, not managing chaos.

Features of AskLettie

24/7 AI Triage via WhatsApp

AskLettie operates around the clock, allowing tenants to submit maintenance requests anytime using WhatsApp. This feature eliminates the need for disruptive phone calls and ensures that issues are addressed promptly, enhancing tenant satisfaction.

Centralised Evidence Locker

The Centralised Evidence Locker feature allows landlords to store all important documents in one secure location. It includes repair invoices, gas safety certificates, and private notes, ensuring that all necessary proof for compliance is readily available.

Automatic Audit Trail

Every interaction between tenants and AskLettie is logged automatically, creating a time-stamped, un-editable record of messages, AI replies, and actions taken. This feature is crucial for landlords looking to maintain a perfect compliance record effortlessly.

1-Click Legal Reports

With just one click, landlords can export clean maintenance reports for any tenant or property. This feature provides instant access to audit-ready data, making it easier to respond to regulatory inquiries or tenant requests.

Use Cases of AskLettie

Efficient Maintenance Management

Landlords can use AskLettie to manage maintenance issues more efficiently. By automating the request process, landlords save hours each week, freeing them to focus on other critical aspects of property management.

Enhanced Tenant Communication

AskLettie provides a seamless communication channel for tenants, who can report issues without waiting for office hours. This not only improves tenant satisfaction but also reduces the number of unreported issues.

Compliance Assurance

Using AskLettie's Automatic Audit Trail and Centralised Evidence Locker, landlords can easily prove compliance with local regulations. This is particularly essential for self-managing landlords who are concerned about upcoming legislative changes.

Quick Problem Resolution

With Visual AI Analysis, AskLettie can quickly assess the severity of issues reported by tenants through photos. This feature allows landlords to prioritize urgent repairs and respond effectively, maintaining the property's integrity.

Frequently Asked Questions

How does AskLettie automate tenant requests?

AskLettie automates tenant requests by allowing them to submit maintenance issues via WhatsApp, which are then triaged and logged automatically by the AI, ensuring quick and efficient handling.

What is the benefit of the Centralised Evidence Locker?

The Centralised Evidence Locker stores all relevant documents related to property maintenance in one secure location, making it easy for landlords to access proof of compliance and management records when needed.

Can I use AskLettie for multiple properties?

Yes, AskLettie supports multiple property management. Depending on the chosen pricing plan, landlords can manage several properties and tenants seamlessly through the platform.

What makes AskLettie different from traditional property management tools?

AskLettie is unique in its use of advanced AI technology to automate tenant interactions via WhatsApp, reducing manual logging and enhancing compliance while providing a user-friendly experience for tenants and landlords alike.