Desku

About Desku

Desku is an innovative AI-powered customer support platform tailored for E-commerce and SaaS businesses, enabling seamless automation of support tasks. By utilizing cutting-edge AI technology, Desku transforms customer interactions and enhances agent productivity, allowing businesses to offer exceptional service while fostering growth and user satisfaction.

Desku offers a variety of pricing plans tailored for different business needs, including a Free Forever Plan and a $19/month tier. Each plan provides users with essential features for automating customer support. Upgrading enhances capabilities and improves efficiency, making Desku a valuable investment for businesses.

Desku features a user-friendly interface designed for effortless navigation and engagement. Its layout promotes a seamless browsing experience, utilizing intuitive features and a clean design. Users can quickly access functionalities, ensuring an effective customer support workflow that significantly enhances user satisfaction and operational efficiency.

How Desku works

Users interact with Desku by first signing up and accessing the straightforward onboarding process. The platform guides users through setting up their knowledge base and integrating messaging channels. After onboarding, users can easily manage customer inquiries through the intuitive dashboard, automate responses with AI chatbots, and analyze interactions, ensuring optimal customer support efficiency.

Key Features for Desku

AI Chatbot Builder

The AI Chatbot Builder on Desku enables users to create a no-code, drag-and-drop chatbot. This innovative feature automates customer interactions, providing a seamless and efficient support experience while ensuring customers receive timely assistance, enhancing overall satisfaction with the platform.

OmniChannel Communication

Desku's OmniChannel Communication feature allows businesses to manage all customer interactions through unified channels. This ensures effective communication, improves response times, and enhances customer engagement. By streamlining various platforms, Desku enables businesses to maintain consistent support across all customer touchpoints.

Real-Time Visitor Tracking

Desku’s Real-Time Visitor Tracking feature lets businesses monitor user behavior on their sites. This powerful tool provides insights into customer activities, enabling proactive communication and support interventions. By understanding visitor actions, businesses can enhance engagement and increase conversion rates effectively.