Flidget

Flidget is an innovative retention tool designed specifically for SaaS founders and small teams who want to proactively manage customer churn. Unlike traditional tools that only inform you after churn has occurred, Flidget provides real-time insights into user engagement through a live risk scoring system. Every user receives a score categorized as Healthy, Risky, or Drifting, accompanied by a clear, plain-English explanation. This allows your team to identify users who may require attention before they decide to leave. When a user does choose to cancel, Flidget opens an immediate chat on the cancel page, capturing their reasons in their own words. This approach not only helps in understanding churn better but also enables teams to take timely actions, ultimately protecting monthly recurring revenue (MRR) and enhancing user retention.

Drift Scoring

Flidget's Drift Scoring assigns every user a risk score categorized as Healthy, Risky, or Drifting, providing clear insights into their engagement levels. This feature allows your team to know who needs immediate attention by offering plain-English reasons for the scores.

Exit Chat Capture

When a user decides to cancel, Flidget opens a chat directly on the cancel page. Users can express their reasons in text or voice, which are then captured and tagged in your dashboard. This eliminates the need for dropdown menus and allows for authentic feedback.

Unified Dashboard

Flidget consolidates all user data into a single dashboard, allowing you to view both drift scores and exit reasons in one place. This means no more switching between tools or spreadsheets, making it easier to track and act on user feedback.

Quick Integration

Flidget can be set up in just 10 minutes with a simple installation process. By running a single npm install command, you can integrate Flidget with your existing billing setup, whether it's Stripe, Paddle, or a custom solution.

Proactive User Engagement

By utilizing Flidget's Drift Scoring, teams can identify users who are at risk of churning before they make that decision. This allows for timely outreach and engagement strategies to retain those users.

Real-Time Churn Insights

When users click to cancel, the Exit Chat feature gathers immediate feedback, providing valuable insights into why users are leaving. This real-time data helps teams understand trends and improve product offerings.

Streamlined Communication

With all user feedback and scores in one dashboard, your team can quickly filter through data to identify high-risk users and craft personalized follow-up messages. This improves the efficiency of retention efforts.

Win-Back Campaigns

Flidget allows teams to create a win-back queue based on users' exit reasons. This targeted approach enables tailored messaging to re-engage users who have expressed specific concerns or needs.

How does Flidget determine a user's risk score?

Flidget uses a combination of user activity data and engagement metrics to calculate risk scores. Each user is categorized as Healthy, Risky, or Drifting, based on their recent interactions with the product.

Can Flidget integrate with any billing system?

Yes, Flidget is designed to work seamlessly with popular billing systems like Stripe, Paddle, and Lemon Squeezy, as well as custom billing setups, allowing for flexible integration options.

What happens when a user cancels their subscription?

When a user clicks cancel, Flidget opens a chat on the cancel page where they can provide feedback in their own words. This feedback is then tagged and stored in your dashboard for analysis.

Is there a free trial available for Flidget?

Yes, Flidget offers a free plan so users can experience the tool's capabilities before committing to a paid subscription. Paid plans start at $29 per month for those who need additional features.