Paperchat - AI customer support

Paperchat is an AI-powered customer support platform that enables businesses to build custom chatbots and document assistants trained specifically on their own data. Instead of relying on generic AI responses, Paperchat uses your files, website content, knowledge base, PDFs, webpages, and text documents to create a chatbot that truly understands your products, services, and business operations. This means your customers get accurate, context-aware answers to their questions without waiting for a human agent. Paperchat is designed for businesses of all sizes, from e-commerce stores to service providers, who want to automate customer support, collect leads, and gain instant insights from their documents without any coding required. The platform leverages large language models to deliver sourced, multilingual responses across over 95 languages, complete with analytics and reporting tools to track performance. Key features include no-code integrations with popular platforms like Shopify, Webflow, Wix, Framer, and WordPress, as well as human handover capabilities when a conversation requires a personal touch. Whether you are looking to speed up research, reduce support tickets, or engage customers 24/7, Paperchat provides a practical, solution-oriented approach to customer support automation. You can get started for free with no credit card required, making it accessible for businesses wanting to test its capabilities before committing to a paid plan.

Custom Training on Your Data

Your chatbot is trained exclusively on your own files, website content, knowledge base, or plain text. This ensures the AI understands your specific products, services, and business context, allowing it to make intelligent suggestions and provide accurate answers that are relevant to your customers. No generic responses, only tailored support.

Analytics and Reporting

Review every chatbot conversation and use advanced analytics to identify trends, uncover common user queries, and optimize your chatbot's performance over time. These insights help you understand what your customers are asking, where they need more help, and how you can improve your support strategy to reduce friction and increase satisfaction.

Multilingual AI Models

Paperchat supports over 95 languages, enabling your chatbot to communicate with customers from around the world. The AI can understand complex queries, informal remarks, and regional nuances, then respond appropriately in the customer's preferred language. This removes language barriers and expands your global reach without additional staffing.

No-Code Integrations

Connect Paperchat to your favorite no-code platforms to automate your workflows seamlessly. Whether you use Shopify, Webflow, Wix, Framer, or WordPress, you can integrate your chatbot in minutes without any technical skills. This allows you to sync customer interactions, collect leads, and manage support directly from your existing tools.

E-commerce Customer Support Automation

Online stores can deploy Paperchat to handle common customer inquiries such as order status, product details, return policies, and shipping information. The chatbot is trained on your product catalog and website content, so it provides accurate answers instantly. This reduces the workload on your support team, speeds up response times, and helps capture sales that might otherwise be lost due to unanswered questions.

Lead Collection and Qualification

Paperchat can be configured to engage website visitors proactively, ask qualifying questions, and collect contact information. By training the chatbot on your sales materials and product offerings, it can identify high-intent leads and route them to your sales team or CRM. This turns your website into a 24/7 lead generation machine without requiring additional staff to monitor chats.

Internal Knowledge Base Assistant

Businesses can use Paperchat as an internal document assistant to help employees quickly find information from company manuals, policies, training materials, and research documents. Instead of searching through folders or asking colleagues, team members can ask the chatbot questions and get sourced answers instantly. This speeds up onboarding, reduces repetitive inquiries, and improves overall productivity.

Multilingual Customer Support for Global Businesses

Companies serving international customers can use Paperchat to provide support in over 95 languages without hiring multilingual agents. The chatbot can understand and respond in the customer's native language, handling everything from simple questions to complex support issues. This ensures consistent, high-quality support across all markets while keeping operational costs low.

What is Paperchat?

Paperchat is an AI-powered customer support platform that lets you build custom chatbots trained on your own data, including files, websites, knowledge bases, PDFs, and text documents. It uses large language models to provide accurate, sourced, and multilingual responses. It also includes analytics, no-code integrations, and human handover capabilities for a complete customer support solution.

Do I need a website to use Paperchat?

No, you do not need a website to use Paperchat. You can train your chatbot on files, PDFs, text documents, or a knowledge base without having a website. This makes it suitable for internal use, research assistance, or any scenario where you want to provide conversational access to your documents.

Do I need an OpenAI API key?

No, you do not need an OpenAI API key to use Paperchat. The platform provides its own AI models and infrastructure, so you can start using it immediately without managing external API keys or incurring additional costs from third-party services.

Is there a trial period for the paid plans?

Paperchat offers a free plan that allows you to test the platform without any upfront commitment. You can get started for free with no credit card required. For details on trial periods for paid plans, you should check the pricing page or contact their support team for the most current information.

Paperchat offers a free plan to get started with no credit card required. For detailed pricing information on paid plans, including features, limits, and monthly costs, please visit the official Paperchat pricing page on their website. Pricing is designed to scale with your business needs, from small startups to large enterprises.