Rallied AI

Rallied AI is an innovative AI technician designed specifically for Managed Service Providers (MSPs). It autonomously resolves Level 1 (L1) and Level 2 (L2) support tickets, allowing your team to focus on more strategic initiatives. By connecting seamlessly to your entire tech stack, Rallied AI can interact with users through popular communication platforms like Slack and Microsoft Teams, functioning as a real coworker. This eliminates the need for manual ticket handling, reducing operational costs and increasing efficiency. Rallied AI is particularly beneficial for MSP owners and service managers looking to streamline their support processes, reduce the burden on their engineering teams, and enhance overall productivity. The main value proposition lies in its ability to automate routine tasks, thereby freeing up valuable human resources to focus on growth-oriented projects rather than repetitive ticket resolutions.

Autonomous Ticket Resolution

Rallied AI handles a variety of common support tasks such as password resets, account unlocks, and mailbox permissions without requiring human intervention. This capability significantly reduces the time spent on L1 and L2 tickets, allowing your technical staff to concentrate on higher-level tasks.

Intelligent Triage and Dispatch

The AI technician intelligently asks users the right questions to categorize issues by priority. It fills in triage fields, retrieves documentation from your existing knowledge base, and routes tickets to the appropriate technician, ensuring efficient workflow management.

Seamless Onboarding and Offboarding

Rallied AI simplifies the onboarding and offboarding processes for employees. Whether it’s setting up M365 licenses and Active Directory accounts for new hires or reclaiming access from departing contractors, Rallied manages these tasks from a single message or ticket.

Integration with Your Entire Stack

Rallied AI connects effortlessly with a comprehensive range of tools including ConnectWise, Autotask, HaloPSA, and more. This integration ensures that it has access to all necessary data and systems to perform its functions effectively, enhancing your overall IT support ecosystem.

Efficient User Support

Rallied AI can handle routine support requests from users, such as unlocking accounts and resetting passwords, allowing your technical staff to focus on more complex issues and projects that drive business growth.

Streamlined Onboarding Processes

When new employees join, Rallied AI can set up their accounts, permissions, and access rights across various platforms, reducing the time and effort required by your IT team, ensuring a smoother onboarding experience.

Improved Incident Management

By triaging and dispatching tickets intelligently, Rallied AI ensures that incidents are categorized and assigned correctly, leading to faster resolution times and improved service quality for end-users.

Cost-Effective Resource Allocation

With Rallied AI handling L1 and L2 support tasks, MSPs can optimize their workforce, reducing the need to hire additional staff for these levels of support, thus saving on recruitment and training costs.

What if it breaks something?

You have full control over what Rallied AI can do autonomously. You can set permissions for tasks it can handle without human input and specify which scenarios require human oversight, ensuring that critical operations remain secure.

How does Rallied AI integrate with existing tools?

Rallied AI connects to a wide array of platforms including ConnectWise, Autotask, and Microsoft 365. During the setup, your existing tech stack is mapped, ensuring seamless integration and functionality right from the start.

What is the implementation timeline?

Rallied AI can be deployed quickly; in fact, it can be up and running within the same week of setup. This rapid deployment minimizes downtime and allows you to start reaping the benefits of automation sooner.

How does Rallied AI differ from other AI tools?

Unlike other AI solutions that require extensive training and a dedicated admin, Rallied AI operates efficiently with minimal setup, allowing it to start resolving tickets autonomously almost immediately after deployment.